The Globe at Frampton Cotterell

366 Church Road, Frampton Cotterell, BS36 2AB
T 01454 778286

Follow us

BOOKINGS & POLICY

Unfortunately, due to the amount of people not showing up for there bookings or turning up with less numbers than booked we have had no alternative than to ask for a Non Refundable deposit for bookings.

 

As a small business we rely on the promptness and reliability of bookings but over time this has changed and we have started losing a lot of custom due to turning away potential bookings as we are “Fully Booked” or haven’t got the table space at that time.

 

We have decided to introduce a £5 per person deposit to secure the booking – this is non refundable (please see below).

 

The deposit is to ensure commitment to the booking — if you book for 10 people (including children that require a chair) then we ask for £5 per seat that equals £50 to secure the booking.

If all 10 turn up and eat as booked then the full £50 will be taken off the final bill.  If only 6 people turn up from the booking then only £30 will be redeemed at the final bill.

 

We are all human and do understand things can change — if so, then please give us suitable notice so we can re issue tables accordingly then we are more than happy to refund the £5 for each person that has cancelled e.g. if a table is booked on a Saturday night at 7pm and you contact us at 11am to explain that numbers would change then we are more than happy to refund ( unless food has been ordered specially and cannot be changed) (management reserve the right to choose)

 

Function/marquee Bookings —  To book a suitable date we require a £50 deposit to secure this. We then require full payment for your function 14 days prior to the booking.

Your £50 deposit will hold the date for you, but if cancelled 4 weeks before the booking then we will refund this — this allows us time to rebook the room.

 

We are sorry we have to do this but it is vital for us as a business to survive in the toughest of times.

 

We thank you for your understanding and continued support.

 

Team Globe